FAQ

1. What file formats can you accept?

Artwork: We prefer .jpg format, but we accept the following : .jpeg, .zip, .pdf, with a size limit of 5 MB.

Digitizing: We prefer .jpg format, but we accept the following : .jpeg, .zip, .eps, .pdf, .bmp, .ai, .gif, .tif with a size limit of 10 MB.

2. What formats can the embroidery stitch files be converted to?

Pulse Output File Format: .pxf, .pof, .psf, .dst, .tbf, .pes, .dsb, .emd, .sew, .jef, .exp, .pcm, .pcs, .csd, .xxx, .hus, .shv, .vip, .dsz, .zsk

Wilcom ES Output Format: design files (.emb), wilcom ess(.ess), wilcom esl (.esl), hiraoka dat (.dat), hiraoka vep (.vep), saurer slc (.sas), wilcom plauen (.t10), wilcom saurer (.t15), time & space jd (.mjd), tajima (.dst), melco (.exp), melco (.cnd), barudan (.dsb), zsk (.dsz), zsk tc(.z??), toyoto (.100), barudan (.u??), pfaff (.ksm), happy (.tap), tajima (.t01), barudan (.t03), zanks(.t04), zsk (.t05), pfaff (.t09), compucon (.xxx), janome/elna/kenmore (.sew), janome/elna/kenmore (.jef), husqvarna/viking (.hus), deco, brother,babylock (.pes), deco, brother,babylock (.pec), pfaff (.pcs), pfaff (.pcd), pfaff (.pcq), poem, huskygrm ,singer eu (.csd)

3. How do I place an order?

Simply click on the "Login" button. You must set up an account first. Once you fill in all the info, you can simply add the general instructions for Artwork and for Digitizing - size of your required finished design, answer a few application questions, such as fabric type, cap or flat, etc. Then upload the design and you're good to go.

4. How do I request a quote?

You can click on Quotes in the main menu. We do not charge for providing quotes, the estimates will be sent to you by email as quickly as possible.

5. How much do you charge per design?

  • Our pricing for Artwork is based on man hours.
  • Our pricing for Digitizing is based on every 1000 stitches.
  • We also offer flat pricing and good discounts based on the volumes.

6. What is your turn around time?

Most designs will be finished within 12-24 hours and many within 4-6 hours. Our facility goes live in both Day and Night shifts, meaning you can send your artwork anytime before you leave office or even from home late in the night and you can see the finished files before you start the next business day. All orders will be finished within 48hours guaranteed. If you require rush services, be sure to click on the "RUSH Service" option before you place the order.

7. Do you have any test designs for Embroidery?

Sure! Our sample designs will purge any doubt of the quality digitizing you'll find at www.nittanycreative.com. Click on the "Test designs" button and then choose the sample designs to test on your embroidery machines.

8. How do I receive my ordered designs?

We will send the completed files to your registered email address. Also, you can go online and fetch the completed files from our website, which will be available for a period of 30days from the date of completion of job.

9. What browsers does your site support?

Our site supports Internet Explorer 6 and above.

10. What types of payment do you accept?

We accept payment by Visa / Mastercard / American Express.
Payment Gateways - Pay pal.
Also,  you can cut checks in favor of Nittany Creative Services LLP,   and mail to Tampa office at 5325 Arch stone drive Suite 207,   Tampa, FL-33634. You can also wire transfer the payments.

11. How secure is the payments through your website?

We accept payment through PayPal which is one of the most trusted and secure sites.

12. How can I contact you directly?

Call 1866 6509414 (USA toll free)
Call 1718 3010378 (USA toll)

13. Do you run swatches of the designs before you send them to me?

Yes, we do sew out's upon the doubts that arises on any designs during digitizing.

14. Why should I Outsource?

  • We have a faster turnaround times and all of our products could be delivered within 12-24 hours, and 48 hours for complex designs as an exceptional.
  • We take up overflow work or complicated artwork that requires too much time and creativity to complete.
  • We use all the updated genuine licensed software's.
  • We have a group of highly experienced designers and creative artists to deliver a meaningful project for you.
  • 40-50% of savings from your current production costs.
  • 24/6 service even during all American and Indian holidays.
  • Assurance on consistent accuracy/quality, turnaround time, e-mail or phone calls responses, and prompt technical support from Nittany throughout.
  • Clear payment terms.
  • No charges for rework/edits if it is Nittany's error.